Shipping Policy

Introduction

Last updated: 15/03/2022

Our Shipping Policy sets out how we handle your order, how your order is shipped/delivered and how much it costs for shipping/delivery

How long will it take to receive my order?

Because the products are not held in stock by ARandall’s Best Pets and are ordered from our suppliers upon receiving an order from our customer, we cannot specify an exact delivery time scale.

You will be kept up to date with your order via email

Please Note: As we do not stock the products we sell, this helps us to keep the costs as low as possible and offer big discounts on our products.

Standard Shipping Times

We ship both domestically (UK) and internationally! For domestic orders, once your order is produced, packages can take between 7 to 14 business days to arrive to your delivery address. For international orders, packages take up to 20 business days to arrive.

How much is shipping?

For our UK customers, we charge by weight:

  • Up to 2kg – £4.99
  • 2kg -20kg – £7.99
  • 20kg to 22kg – £12.98
  • 22kg – 40kg – £15.98
  • 40kg and above – £25.99
  • Free Delivery – (Not currently offer offered)

For our international customers, we also charge by weight:

  • Up to 2kg – £37.87
  • 2.1kg to 5kg – £47.35
  • 5.1kg to 10kg – £66.40
  • 10.1kg to 15kg – £84.24
  • 15.1kg to 20kg – £100.00
  • 20.1kg and above is charged at £5 per every 3kg up to £200 limit
  • Free Delivery – (Not currently offer offered)

Is there a free delivery option?

Not Currently due to Brexit, the current haulage crisis and the fuel crisis it has made it harder to offer free delivery but we are working on a solution to bring back Free Delivery

If there are any issues with delivery to your country, our Customer Service Team will contact you immediately.
In the event we make a saving on the shipping/delivery of your order we will pass the difference back to you via a refund to the payment method used.

Can I change the Delivery Address or Destination Country on my order?

After placing your order, you have 4 business days to edit your Delivery/Shipping Address. No changes to the Delivery / Shipping Address after the 4th business day.

To request a Delivery/Shipping Address change please Contact Us within 4 business days of placing your order.

Thank You for Choosing ARandall's Best Pets

Shipping Policy

Shipping Policy