It came to our attention earlier this year that some refunds did not go through as promised.
Why did this happen? We used a company called UTP to process payments and there was so many technical issues. We now use Stripe to handle our payment processing, Stripe has been fully tested and refunds if required are immediate but can take up to 2 hours to show on your bank statement.
If you where expecting a refund from us please complete the form below and we will investigate the issue and process your refund.